If you’re collecting at the event, please place your order by 1pm the day before the event. This service is free. Home delivery costs £3.95, and is available to the UK only. Please take note of the planned arrival date when checking out with your order. In terms of exchanges, we will happily swap unused, originally packaged products up to 30 days from purchase for items of a different size or equal value. We will also exchange faulty goods if returned within the 30 day window. We reserve the right to refuse an exchange in the light of issues caused by yourself. In terms of refunds, you have a 14 day window from receipt of your goods within which you can return your product to us for a full refund. Please note, online orders cannot be refunded at the events, and must follow these steps. To request a refund or exchange (if you meet the criteria above), send your goods back to: Run 4 Wales C/O Scimitar Sports Hylton Road Worcester WR2 5JS Include a note with your request and your order number and we will process the request for you.